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Terms and Conditions

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Terms and Conditions

TERMS AND CONDITIONS FOR ONLINE SALE OF GOODS

IMPORTANT: PLEASE READ

WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE.  PLEASE READ THEM VERY CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE BECAUSE THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL SELL GOODS TO YOU.

BY PLACING AN ORDER YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

YOU SHOULD PRINT AND KEEP A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.

In these Terms:

Website means our website at www.burtonsousvide.co.uk.

Goods means the goods which we will supply to you in accordance with these Terms and Conditions and includes the Sous Vide Cooker together with all bags, wrapping, accessories and other items.

Order means an order which you place with us online using our online ordering process.

Sous Vide Cooker means the sous vide cooker itself but does not include any ancillary items such as bags, wrapping, accessories or other items which we sell to you.

we/us/our means Burton Kitchenware Limited (Company Number 08080927). Our registered office is Burton Sous Vide, Unit 2, Acre park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH. Our VAT number is 156 5858 69.

you/your/Customer means you, the person using our Website and buying Goods from us.

1 About these Terms and Conditions 

1.1 Our separate Terms of Use explain how our Website must be used.  They apply to ALL users of the Website and also form part of these Terms and Conditions.   When you use the Website, we will gather information about you and your visit to the Website.  Information about this can be found in our Privacy Policy which also forms part of these Terms and Conditions.  The Privacy Policy, Terms of Use and these Terms and Conditions together govern our relationship with you and form the contract between us (Contract).

1.2 We may amend these Terms and Conditions from time to time and you are advised to check them regularly for any changes which we make.

2 Our agreement for the sale of goods and the ordering process

2.1 The Website displays Goods which are advertised for sale and gives information about them.  By advertising Goods on the Website, we are inviting you to place an Order with us.  If you place an Order, we are not obliged to accept that Order and the Contract between you and us will only be formed if and when we accept your Order.  

2.2 You may include any number of items within a single Order, subject to any restrictions set out in these Terms and Conditions and each Order which you place will be a separate Contract between you and us.  

2.3 We reserve the right to refuse to supply Goods to any person.

2.4 Any terms and conditions appearing or referred to in the Order or otherwise stipulated by you shall have no effect.  Any variation of the Contract must be confirmed in writing by us.

2.5 The following paragraphs explain the process which you will go through to place an Order and how the Contract for the sale of Goods between you and us will be formed. 

Step 1 – Choosing your Goods

You can select a product for purchase by clicking on the item which you are interested in and then clicking on “Add to Basket”. 

Step 2 – Reviewing Your Basket 

You can review the Goods which you have added to your basket.  You can change the contents of your basket by amending the quantity of Goods you want to order, removing unwanted items by clicking “Remove” and viewing the basket total value.  You can then continue shopping and adding to your basket if you wish or if you don’t want to buy anything else, go straight to the next step. 

Step 3 – Checkout

Once you have finished shopping, you can proceed to Checkout by clicking on Checkout. 

Step 4 – Customer registration/your details

To register as a new customer you will be asked to provide your details and will be asked to create and confirm a password.  We will then store that information so that if you place further orders with us, you will not need to re-enter all your details.  Returning customers will be asked for a password and email address to login, each time an order is placed.   

You must complete billing address information which is the address to which your credit or debit card statements are sent.  If you would like Goods to be delivered to a different address, please provide details.  Additional security checks may apply if an address other than the billing address is selected for delivery.

Step 5 – Your Order Summary and Payment Information

You will see your Order summary which includes details of the Goods in your Order and your billing and delivery address. Please ensure that any errors are corrected.  You are responsible for checking the details as this is the final stage in the process at which you can correct entry mistakes.  

Step 6 – Placing Your Order

You will be asked to confirm that you have read these Terms and Conditions and to confirm all your details and pay by clicking on ‘Confirm and Pay’.  At this point your details will be submitted and payment will be processed. 

Step 7 – Order Confirmation

Once we have received confirmation that your payment has been authorised you will be given an Order reference and an Order confirmation will be sent.  It will confirm the Goods, price and any delivery charge.  The Contract for the sale of Goods to you will be formed when we send you the Order confirmation. Please print a copy of the Order confirmation and keep it for your records.

3 Conditions for purchase 

3.1 We may refuse your Order if we decide it is reasonable to do so which may include where:

3.1.1 we are unable to obtain authorised payment or the payment process is incomplete; or

3.1.2 we identify a product or pricing error on the Website; or

3.1.3 you fail to meet any criteria for eligibility of purchase which we impose from time to time; or

3.1.4 you fail to submit all necessary and relevant details to allow us to fulfil the Order; or

3.1.5 Goods are unavailable or out of stock.

3.2 We will only sell Goods to persons who are aged 18 years or over.  By placing an Order with us, you confirm that you are 18 years of age.  If you are not 18, you should not attempt to order Goods from our Website. 

3.3 We may contact you by telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept it.  For example, we may do this if your Order is of particularly high value.

3.4 The Goods shown for sale on this Website are intended for private, domestic use and you must not resell Goods or offer them as or use them in, a commercial enterprise.  We reserve the right to limit the total value of Goods which can be included in any Order.  

3.5 We currently only sell to customers who are based in mainland UK.  

3.6 The images of the Goods on our Website are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Goods. Your Goods may therefore vary slightly from those images.

4 Price and payment

4.1 Prices and delivery charges are as shown on the Website before we accept your Order.  Prices include VAT and are in pounds sterling.  Delivery charges are shown separately but will be included in your total Order value.

4.2 We may amend prices at any time.  Where there is a difference between a price at the time the Order is made and when it is accepted, we will inform you by email or telephone and ask you if you wish to proceed.  If you decline and for any reason payment has already been taken, it will be re-credited to your credit or debit account. 

4.3 Offers and promotions on the Website are subject to availability and we may change or withdraw them at any time and without notice.  Nothing shall oblige us to maintain offers or promotions for any period.  Additional terms may apply to offers and promotions, details of which will be displayed.

4.4 We must receive payment for the Goods in full before they are dispatched.

4.5 We accept payment via Paypal, and most major credit and debit cards including Visa, Mastercard, Maestro and American Express.   You must only use a card if you are the named cardholder.  By placing an Order, you confirm that you are the authorised cardholder.  All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer.  If the issuer does not authorise payment, we will not accept your Order and will not be liable for any delay or non-delivery.

4.6 If we do not have sufficient stocks of Goods, we will notify you by email or telephone and your credit or debit card transaction will be cancelled so that you will not be charged.  We will do this as soon as possible and by no later than 30 (thirty) days from any indicated delivery date.  We will not be responsible for any compensation if Goods which you order are not available for any reason.

4.7 We will validate the names, addresses and other details supplied by you against commercially available records and may also use third parties to do this.    By ordering from us, you agree to such checks.  These measures are taken to protect you, to ensure your shopping experience with us is as secure as possible.

4.8 We aim to ensure that stated prices are accurate but if there are any pricing errors on our Website or elsewhere we will inform you and give you the option of either continuing with the Order or cancelling it.   If we cannot contact you in such cases, we reserve the right to treat the Order as cancelled and will refund any sums you have already paid in respect of such mispriced product.   If a price error is obvious and could reasonably have be recognised by you as mispricing, we will not be obliged to provide the Goods at the incorrect (lower) price. 

5 If you change your mind

5.1 You may cancel the Contract for any reason at any time within 14 days starting with the day after you receive the Goods.  This is your cooling off period.  

5.2 To cancel, you must tell us in writing (including email but not by telephone) that you want to do so.  You must also keep the Goods in a re-saleable condition in their original packaging and send them back to us as soon as possible but must do so within 14 days of you telling us that you wish to cancel.  Our contact details areBurton Sous Vide, Unit 2, Acre park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH, email: info@burtonsousvide.co.uk.

5.3 We will refund the money due to you as soon as possible but by no later than 14 (fourteen) days after we receive the Goods back.  

5.4 Refund will be made by the same means as payment.

5.5 We will refund the full price of the returned Goods.   If you cancel the Contract by telling us in writing that you want to do so within the cooling off period, then we will also refund any delivery charge which you may have paid when we sent the Goods except that if you chose a more expensive delivery method than our standard delivery method we will only refund the amount you would have paid for delivery, if you had paid for standard delivery.   Please note that if you want to return only some items but keep the rest of your Order, you may not be entitled to a refund of the delivery charge.  If you cancel the Contract but only inform us that you wish to do so after the cooling off period, then if we agree to accept your cancellation at our discretion, then we won’t refund the delivery charge. 

5.6 You will be responsible for the cost of returning the Goods to us (unless you are returning substitute Goods which we provided because the Goods you ordered were not available).  If you do not return the Goods, we may arrange for collection and recover from you, our direct costs of doing this either by reducing the amount of the refund by the collection cost or in any other way we believe is reasonable.  This will not affect your rights if the Goods are damaged or faulty and that situation will be dealt with in accordance with Clauses 6 and 7 below.

5.7 Whenever you return Goods to us because you change your mind, we ask that Goods are returned to us, either by recorded delivery or reputable courier so that you have proof of posting. 

5.8 You should take reasonable care of the Goods prior to returning them to us, should keep them in their original packaging where possible and keep them in a re-saleable condition.  If the Goods diminish in value as a result of you failing to take reasonable care of the Goods then we reserve the right to recover that reduction in value from you (by way of a reduction of the refund due to you).

6 Defects which are apparent on delivery  

6.1 If any of the Goods which you receive are obviously damaged on delivery then you should let us know straight away and return the Goods to us within a period of 28 (twenty eight) days from delivery following which we will at our option, either refund the price of the Goods or repair or replace the damaged item. We stipulate 28 days as being a reasonable period of time in which you should returned damaged Goods following delivery. We will usually aim to repair or replace the Goods in the first instance. 

6.2 Whenever you return Goods to us because you believe they are damaged on delivery, we ask that Goods are returned to us, either by recorded delivery or reputable courier so that you have proof of posting. 

6.3 If you discover that the Goods have arrived in a damaged state then you should not make any further use of them before returning them to us.   We will not be responsible for any damage to the Goods which is caused following delivery of the Goods including where the same is caused by usual wear and tear, caused deliberately or accidentally or otherwise.  

7 Warranty for the Sous Vide Cooker

7.1 We provide a two year warranty for the Sous Vide Cooker.   Information is detailed below and is also included in the warranty information section of our website.   

7.2 Our Sous Vide Cooker comes with a two year warranty which begins on the date of purchase (Warranty Period). 

7.3 The warranty is available to you as the purchaser of the Sous Vide Cooker. 

7.4 The warranty covers defects in the Sous Vide Cooker during the Warranty Period which arise from defective materials, parts or workmanship. Where such defect arises then we shall at our option, either:

7.4.1 repair the defect; or

7.4.2 replace the Sous Vide Cooker.

7.5 The above warranty will not be available for defects, damage or other issues arising from;

7.5.1 usual wear and tear or accidental damage;

7.5.2 use of the Sous Vide Cooker other than for its intended purpose or from abnormal use or storage conditions;

7.5.3 damage which is caused deliberately or intentionally;

7.5.4 electrical power surge, faulty household wiring or other issues with the electricity supply into your premises or other similar issue beyond our reasonable control;

7.5.5 negligence on your part;

7.5.6 use of the Sous Vide Cooker which is not in accordance with the instruction manual issued with the Sous Vide Cooker which explains how it is to be properly used;

7.5.7 a failure to properly maintain the Sous Vide Cooker in accordance with the instruction manual;

7.5.8 use of the Sous Vide Cooker for any commercial use or use other than personal, household use;

7.5.9 use of the Sous Vide Cooker with any products, accessories or other equipment which are not intended to be used with the Sous Vide Cooker;

7.5.10 if the Sous Vide Cooker has been misused, altered or repaired other than by us or without our prior written approval.

7.6 In order to make a claim under the warranty during the Warranty Period then you should let us know by emailing us at info@burtonsousvide.co.uk.   You will then need to return the Sous Vide Cooker to us in order for us to inspect the item and should send it to the address shown on our website.   You will be responsible for the cost or returning the item to us.  When sending the Sous Vide Cooker to us you should make sure that you package it carefully so as prevent any damage in transit.  You also need to send your proof of purchase (receipt), and please provide your name and address plus phone number and email address so that we can contact you.  Please also provide information about the nature of the problem where possible. 

7.7 When you return a Sous Vide Cooker to us, please ensure that you send it by secure means so that the package can be properly tracked in transit. We recommend always using a reputable courier or recorded delivery to deal with such deliveries. We cannot be responsible if the package becomes lost or damaged in transit.

7.8 If you believe that the Sous Vide Cooker has a defect then you should not make any further use of it following discovery of that defect, before returning it to us.  

7.9 After the Warranty Period, repair, exchanges and other remedies shall be at our discretion but this does not affect your statutory rights.

7.10 We do not provide any other warranty with or in respect of the Sous Vide Cooker or any other Goods except as expressly set out in these terms and conditions, and all other warranties are expressly disclaimed to the fullest extent that the law allows us. 

7.11 Taking account also of Clause 6 above (to the extent that the same applies), the remedies in Clauses 6 and 7 represent our entire liability to you for damaged or faulty Goods in so far as we are able to restrict such liability. However, this does not affect your statutory rights.  These are your rights granted by law and which we cannot change. 

8 Our Liability

8 YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE 6.

8.1 NOTHING IN THIS CONTRACT OR ELSEWHERE WILL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR ANY LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FRAUD OR FOR LIABILITY WHICH WE ARE RESPONSIBLE FOR IN RELATION TO CONSUMER PROTECTION RIGHTS OR FOR ANY OTHER MATTERS WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE.  YOUR STATUTORY RIGHTS ARE NOT AFFECTED.

8.2 SUBJECT TO CLAUSE 8.1 AND CLAUSES 8.3 AND 8.4, TO THE EXTENT THAT WE ARE LIABLE TO YOU IN RESPECT OF BREACH OF CONTRACT, IN TORT, INCLUDING FOR NEGLIGENCE OR FOR ANY OTHER LEGAL LIABILITY IN RELATION TO THE GOODS, UNDER OR IN CONNECTION WITH THIS CONTRACT OR OTHERWISE, OUR TOTAL LIABILITY TO YOU WILL BE LIMITED TO THE PRICE OF THE GOODS WHICH ARE THE SUBJECT OF OUR LIABILITY (PLUS THE DELIVERY COSTS IN RESPECT OF THE SAME), AND ANY DIRECT AND REASONABLE LOSSES WHICH YOU INCUR AND WHICH ARE REASONABLY FORESEEABLE AS A DIRECT CONSEQUENCE OF OUR NEGLIGENCE OR OF OUR BREACH OF CONTRACT WITH YOU OR OTHERWISE.   

8.3 EXCEPT UNLESS WE EXPLICITLY STATE ELSEWHERE, WE SHALL NOT BE RESPONSIBLE TO YOU WHETHER UNDER OR IN CONNECTION WITH THIS CONTRACT, IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY DIRECT LOSS OF PROFIT OR ANY DIRECT LOSS OF ANY ANTICIPATED SAVINGS NOR FOR ANY INDIRECT OR SPECIAL LOSSES WHICH HAPPEN AS A SIDE EFFECT OR CONSEQUENCE OF ANY MAIN LOSS OR DAMAGE OR FOR ANYTHING WHICH WE OR YOU COULD NOT REASONABLY FORSEE.  THIS INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING, HOWEVER THEY ARISE:

8.3.1 LOSS OF PROFITS;

8.3.2 LOSS OF INCOME OR REVENUE;

8.3.3 LOSS OF SAVINGS;

8.3.4 WASTED TIME;

8.3.5 WASTED EXPENSES OR WASTED COSTS;

8.3.6 LOSS OF DATA;

8.3.7 LOSS OF USE OF MONEY.

8.4 YOU ARE OBLIGED TO SEEK TO REDUCE THE LOSSES, COSTS AND EXPENSES THAT YOU INCUR IN THE EVENT OF ANY CLAIM BEING MADE. 

8.5 THE GOODS THAT WE OFFER FOR SALE ARE SPECIFICALLY FOR THE PURPOSE OF SOUS VIDE COOKING.  WE SHOULD READ ABOUT THE GOODS CAREFULLY ON THE WEBSITE BEFORE CONFIRMING YOUR ORDER WITH US AND YOU SHOULD SATISFY YOURSELF THAT THE ITEMS ARE SUITABLE FOR YOUR INTENDED USE.

9 Delivery

9.1 We aim to deliver the Goods within the indicative timescales shown on our Website or as otherwise mentioned to you elsewhere whether in emails, over the phone or otherwise by our sales representatives.  However time is not of the essence for delivery or performance which means that we will not be responsible if Goods are delivered outside any indicated times and we will not be liable for the consequences of any delay.  If we are unable to deliver the Goods within the indicated timescale, we shall use reasonable efforts to tell you this by email and give an amended delivery time.  We will not be liable for the consequences of any delay.  In any event, we aim to deliver within 30 (thirty) days following the day on which the Contract between us is formed. 

9.2 If Goods are out of stock then we will let you know by email and let you know if any alternatives are available.  We will try to replenish low stock levels as soon as possible although we will not be obliged to do so.  If You Order more than one product, we do not guarantee that all Goods will be delivered to you in one delivery and we reserve the right to deliver in instalments.

9.3 Ownership of the Goods will only pass to you when we receive full payment including delivery charges (if applicable).  The Goods will be at your risk from the time of delivery and you should therefore take reasonable care of them.

9.4 If we deliver the incorrect Goods or incorrect quantity due to our error then you should inform us by telephone, email or letter as soon as possible after you receive the Goods and become aware of the error.  We will make good any such error.  We will also reimburse to you any delivery costs which you incur in sending the incorrect Goods back to us.  Any Goods which you receive in error and intend to return should not be used by you.

9.5 Goods will be delivered to the address which you provide in the Order process.  You must provide a valid address for delivery.  The delivery method which we use may vary depending on the nature and number of the Goods.  We shall select what we think is the most appropriate delivery method for the Goods.

10 Our rights in the Goods

All ownership rights known as intellectual property rights in the Goods including all designs, trade marks, brand names, images and logos are and shall remain our property or those of our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to you.  

11 General

11.1 We will not be in any way responsible to you for any failure to fulfil our obligations to you as a result of any circumstances beyond our reasonable control including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials or services or terrorist acts.

11.2 The Contract between you and us is binding.  You may not transfer or assign your rights or obligations to another person without our express agreement.  We may transfer or assign our rights and obligations under the Contract or appoint third parties to assist us in performing our obligations at any time provided that this will not reduce our obligations to you.

11.3 If any clause of this Contract is found in any way to be void by a Court or other competent authority then all other clauses of the Contract will continue to apply.

11.4 If either we or you do not at any time act on any rights which we have under this Contract then it will not affect the rights of either of us to enforce any rights at a later stage.  If either of us chooses not to rely on a right which we have, it will not affect any other rights which either of us has.

11.5 This Contract is subject to English law and both we and you agree that any dispute arising under or connected to it will be decided by the English courts.  However, if you are resident in another country then you may bring any claim against us in your local court which means that of you are a Scottish resident then you can bring proceedings in the Scottish Courts and if you are a resident of Northern Ireland, you may bring proceedings in Northern Ireland.

11.6 No changes to the Contract will bind either of us unless we agree to them in writing.  

11.7 We may amend these Terms and Conditions at any time and without notice to you.  Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website.  However, where you have already placed an Order which we have accepted, the Contract will remain subject to the version of the Terms and Conditions which were in place at the time at which you placed your Order.  That is why it is important that you print and keep a copy of the Terms and Conditions at the time of placing your Order. 

11.8 Nothing in the Contract between us is intended to exclude or limit any rights available under applicable law which cannot be excluded or limited.  This means that nothing will change any rights which the law grants to you which that law does not allow us to change or limit.

11.9 Any notice you send to us under this Contract will be deemed delivered as follows, depending on how you send it:

11.9.1 on the day on which it is left if you deliver the notice by hand; or

11.9.2 on the day on which it was posted if you post the notice as shown on proof of postage; or

11.9.3 on the day on which it is sent correctly if by email;

and in each case it should be sent to the address set out at Clause 5.2.

11.10 A person who is not party to this Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of it which means that only we and you have rights under it.  This does not affect any right or remedy of any person which exists or is available otherwise than under that Act including any statutory rights of any person. 

11.11 The Contract is the entire agreement and understanding between you and us in respect of its subject matter and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal.  We each acknowledge that in entering into the Contract neither of we or you has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the Contract or on the Website.

11.12 We have a procedure for investigating complaints and for dealing with queries about our Goods.  Please contact Burton Sous Vide, Unit 2, Acre park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH, email: info@burtonsousvide.co.uk.

 

Cancellation and returns relating to bespoke orders

Unless your order was made to your specification (which includes all items painted in a colour of your choice), you can cancel your order within fourteen days of receipt of the product and we will refund the cost of the goods and the standard charge for delivering the goods to you (included in the purchase price). All we ask is that you pay the costs of returning the order. If you place an order for bespoke goods (items that are painted in a colour of your choice) using our on line shopping service, you can cancel the order within seven days of the time the order was made and receive a full refund.

Unless there is a structural defect in the product delivered to you, we do not accept returns of any products notified to us later than fourteen days after delivery.

 

WEBSITE TERMS AND CONDITIONS OF USE

About these Terms of Use

These terms and conditions of use (Terms of Use) explain how our website at www.burtonsousvide.co.uk should be used.  They apply to all users of our website.  Please read them carefully.  By continuing to use this website you are agreeing to these Terms of Use.  If you do not agree with them, you should not use our website.   

Please note that additional terms and conditions will apply when you buy goods from us. Those are also available on this website and will be presented to you during ordering processes. 

About this website and Burton Kitchenware Limited

This website is operated by Burton Kitchenware Limited. We are a company registered in England and Wales. Our registered office and correspondence address is Burton Sous Vide, Unit 2, Acre park, Dalton Lane, Keighley, West Yorkshire, BD21 4JH. Our Company registration number is 08080927 and our email address is info@burtonsousvide.co.uk and our VAT registration number is 156 5858 69.

This website contains general information about the goods that we sell and is aimed at providing information to anyone who is interested in our goods.   

Access to our website 

Access to our website is temporary and we may withdraw or amend the information we provide without notice.  We will not be liable if for any reason, our site, any part of it or any of the functions available on it, including the registration or ordering process is unavailable at any time.   

You must make all arrangements needed to access our site and ensure that anyone accessing it through your internet connection is aware of and complies with, these Terms of Use.  

We reserve the right from time to time, to restrict access to some or all parts of our website to registered users.   All usernames and passwords which are issued must be treated confidentially and not disclosed.  We may disable account usernames or passwords if we believe that you have not complied with any of these Terms of Use.

You must not corrupt the website, flood it with information which causes it to malfunction or use any features which may affect it such as worms, viruses or logic bombs.  Spam (multiple, unsolicited or undesired bulk emails) is strictly forbidden.  

You must not attempt to gain unauthorised access to our site, our servers or any server or computer connected to it.  You must not attack our website via a denial-of-service attack or similar.  If you do, you may commit a criminal offence.  We will report any such breach to the relevant authorities, will co-operate with them by disclosing your identity and your right to use our website will end immediately.  We also reserve the right to use software to monitor traffic to identify unauthorised attempts to upload or change information on our website or otherwise cause damage. 

Information from you

You must make sure that any information you provide when using this website is accurate and up to date.     You must not provide information about another person except with their express permission or submit information which is copied from another source.

If from time to time, we invite any user submissions then under no circumstances should any submission or comment be made using this website which is defamatory, abusive, obscene, unlawful, sexist, racist or discriminatory or which may in any way cause offence.  You must never use abusive language, be aggressive, swear, threaten, harass or abuse any other person.   

We may remove any material, posting, submission or other content uploaded to our website at any time, including any submissions or content which does not conform to the requirements of these Terms of Use. 

Any material you upload will be considered non-confidential and we will have the right to use, copy, distribute and disclose such material to third parties but will only do so in accordance with our privacy policy.  

We may also disclose your identity to any person who claims that material posted or uploaded by you violates their intellectual property, privacy or other rights.  

The information on this website 

The information on this website is in English.  

We may remove content or change our website at any time and without notice.  We aim to provide accurate information but do not guarantee to do so or that particular products will be made available. We may withdraw information, products and content at any time.

Any information which is provided on our website about sous vide cooking, food preparation, cooking times and food hygiene (including by way of our blog) is provided by way of guidance only and does not constitute advice on our part.  You should use your discretion and judgement about such matters when using the sous vide products and when dealing with food and food preparation issues.  

You must make sure that your reliance on this site is suitable for your own purposes.  The information we provide is not intended to amount to advice and the material is provided without any guarantee as to its accuracy.  

We do not warrant that the information accessible via this website is complete or that the website will be available, secure or operate without error or be free from virus or similar.

 

Our intellectual property rights

All design, text, graphics, images, logos, trademarks, arrangement of them and all other materials and content on this site, the look and feel of the website and any underlying software are subject to copyright and other ownership rights which belong either to us or our third party licensors.  Using this website does not in any way give or transfer any such rights to you.

In particular, the website shows details of the goods that we offer.   All intellectual property rights in those goods, including in the designs, trademarks and logos which appear on them belong to us and you must not under any circumstances, copy the same of allow any other person to do so.  You acknowledge that our business is heavily based on the retention and preservation of those intellectual property rights which remain one of our key, valuable assets.  We therefore take instances of breach of our intellectual property rights seriously.

You must not yourself or allow anyone else to publish, copy, distribute or modify this website or any content whatsoever.  Proprietary works are protected by laws and all such rights are reserved.

You may print off one copy and download extracts of any page for personal reference and may draw the attention of others to material on our site.  You must not modify the copies of any materials you have printed off or downloaded in any way or use any illustrations, photographs, or any graphics separately from any accompanying text.  Our status as author of material on our website must always be acknowledged.  

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our website will cease immediately and you must return or destroy all copies of the materials you have made.

You must not copy or use any trademarks or logos on this website except with our express written permission.   

We provide images of our products on this website for illustration only.  Please note therefore that the images used may not represent the full range of products and that features and colours, designs and images shown, may vary. 

Links to other websites

From time to time, we may provide links to other websites.  Those links and any other third party information are provided for convenience only and we are not responsible for the content or availability of those websites or your use of them.  We do not make any representations or give any kind of guarantee about their content.

You may link to our home page but must do so in a way which is fair and legal and does not damage our reputation or take advantage of it. You must not infer any association, approval or endorsement where none exists.  

You must not establish a link from any website that you do not own.  Our website must not be framed on any site, nor may you create a link to any page other than the home page without our express permission.  We may withdraw linking permission without notice.

Liability

Nothing in these Terms of Use is intended in any way to exclude or limit our liability for death or personal injury which is caused by our negligence or any fraudulent misrepresentations by us or for any other liability which cannot be excluded or limited under applicable law.

This website is provided on an “as is” basis.  Accordingly, to the extent that the law allows, neither we nor any of our employees or representatives will be liable to you, no matter how that liability arises, for any costs, claims, liabilities, expenses or damages which you incur arising out of or in connection with use of this website.  This includes without limit:

  • loss of profit or loss of anticipated savings (whether direct or indirect);
  • loss of data;
  • loss of income, revenue or business;
  • loss of goodwill or damage to reputation; or
  • wasted management time.

All conditions, warranties and other terms which might otherwise be implied by statute or common law (including as to satisfactory quality and fitness for purpose) are excluded to the fullest extent permitted by law.  

We will not under any circumstances be liable for any loss or damage caused by a distributed denial-of-service attack, virus or similar that may infect your computer equipment, computer programs, system, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it. 

Our liability to you when you purchase products from us is dealt with in our trading terms and conditions.

General 

The English courts will have exclusive jurisdiction over any claim arising from or related to our website or these Terms of Use.  These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) or this website shall be governed by and construed in accordance with English law.  This will not affect any rights you may have to bring an action in your home court where you buy any goods from us in accordance with our terms and conditions of sale. 

If any part of these Terms of Use becomes void then all other parts will continue to be valid irrespective of the unenforceable part.

Failure by you or us to exercise rights under these Terms of Use or a delay in doing so will not affect any of the remaining rights and remedies available to us or you.

Nothing in these Terms of Use will imply a relationship of employment, partnership, joint venture or agency between us.

We may appoint any third parties to assist us in making this website available at any time.

Except as agreed in these Terms of Use, a person who is not a party to them will not have any rights to enforce any term as set out above.

We may amend these Terms of Use at any time.


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